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JOBS @ BOARDZONE
Our office is located in Burlington Ontario Near Appleby Line and Mainway Drive.
We currently have openings for the following positions:
Sales & Service Representative
Position Overview: The Sales and Service Representative is responsible for managing all website and mail order product orders from initial customer contact, to order creation, to the receipt of product(s) by our customer. The Sales and Service Representative addresses and resolves any service problems, payment problems, returns and warranty issues related to customer purchases.
Responsibilities:
Provide superior sales and service to all customers
Process web orders or mail orders, confirm stock availability, confirm payment options, send orders for pick and pack
Take initiative to provide valuable product information to Boardzone customers
Identify customer needs for additional Boardzone products to meet or surpass all sales targets and goals
Take accountability to efficiently resolve all customer inquiries, concerns and complaints from beginning to end
Confirm receipt of sales orders to U.S. UPS warehouse
Communicate with U.S. UPS warehouse for any customer problems
Process returns and warranty R/As
Communicate with Finance department re: day sheets, COD’s, wire transfers, and credits
Update customer payment COD and wire transfer spreadsheets
Follow up with warehouse re: unprocessed orders and problem orders
Communicate to Web Flow Administrator any inventory discrepancies and website malfunctions
Willing to take on new initiatives or work overtime when required by business demands
Qualifications:
Related post-secondary education or equivalent experience
Previous retail, Call Centre and E-commerce experience or exposure
Outstanding customer service and problem solving skills
Highly developed professional telephone manner
An aptitude for recognizing and creating sales leads
Knowledge of snowboard and skateboard products
Excellent communication skills, both verbal and written
Strong time management and organization skills
Able to work independently with a minimum of supervision in a fast paced environment while effectively managing multiple tasks
Computer skills including excel, data, word processing and e-mail
If you are interested please direct all job enquiries to jobs@boardzone.com
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